These questions are based on the work of Eric Coleman, MD, MPH at the University of Colorado Health Sciences Center. When I left the hospital, I clearly understood the purpose for taking each of my medications.When I left the hospital, I had a good understanding of the things I was responsible for in managing my health.During this hospital stay, staff took my preferences and those of my family or caregiver into account in deciding what my healthcare needs would be when I left.There are three primary questions that encompass this domain: The Transitions of Care HCAHPS questions get to the heart of what patients want when they leave the hospital for another level of care – particularly home.

Taking a Closer Look at Transitions of Care In this article, we will focus on the Transitions of Care HCAHPS domain and patient engagement strategies that directly impact this measure. With the rise of value-based incentives, the HCAHPS Survey has become a top priority for hospitals and health systems. Since its inception, the HCAHPS Survey has been the core measurement of patient satisfaction, dictating not just how patients perceive their care, but also the reimbursements that are tied to these scores. As defined by the Centers for Medicare and Medicaid Services, the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients’ perspectives of hospital care.

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